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Christmas Closure

The Health Centre will be closed on Monday 25th and Tuesday 26th December 2017 and on Monday 1st and Tuesday 2nd January 2018.  In the event of a medical emergency please phone 111 and you will be connected to NHS 24 and the Fife Primary Care Emergency Service.

Welcome to Loch Leven Health Centre

Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals.  Together we provide primary care medical services to the people of Kinross-shire.  We hope that you will find the information about our services useful.  Quick links to our on-line services are at the foot of this page. 

News - November 2017

Christmas Closing

The Health Centre will be closed for the Christmas and New Year holidays on the following dates:-

Monday 25th December and Tuesday 26th December 2017

Monday 1st January and Tuesday 2nd January 2018

Out of Hours cover for these days will be provided by NHS24 and the Fife Primary Care Emergency Service.  They can be contacted on 111.  All calls will be recorded and we would please ask patients to only contact them with a medical emergency which cannot wait until we re-open.  Thank you.

Prescription Ordering

We would ask all patients to please make sure that they have sufficient medication to last over the Christmas and New Year period.  If your medication will run out over the Christmas and New Year period, please ensure that you submit a request for your medication by Monday 18th December.  We receive a greatly increased number of requests at this time of year and therefore need a bit of time to process them all.  Repeat prescriptions may be ordered on line.  If you have not yet signed up for this service you can do so via the Prescriptions page of this website.

If you have sufficient medication to last over this period, please do not submit a request for more.  Prescription requests are all checked prior to issue, and where it appears that sufficient medication has been issued recently, further requests may be declined.

Annual Flu Campaign

Flu Immunisations - Next Clinic: Wednesday 22nd November

Appointments may now be booked with reception. Please do not wait for a letter to be sent to you inviting you to make an appointment. If you are eligible you may make your appointment now.

We would encourage all those in the following groups to come for a flu injection:-

Over 65s

Those aged 65 and over on 31st March 2018 (Born on or before 31st March 1953)

Those aged 6 months or over in a clinical ‘At Risk’ Groups

Chronic respiratory disease and asthma that requires continuous or repeated use of inhaled or systemic steroids or with previous hospital admissions. COPD including chronic bronchitis and emphysema

Chronic heart disease

Chronic kidney disease: kidney failure or transplant, nephritic syndrome

Chronic liver disease: cirrhosis, chronic hepatitis

Chronic neurological disease: stroke, TIA



Asplenia or dysfunction of the spleen

Pregnant women

Pregnant women at any stage of pregnancy

Long stay residential

Those living in long stay residential care homes or other long stay care facilities

Unpaid Carers and young carers

Those who, without payment, provide help and support to a partner, child, relative, friend or neighbour who could not manage without this help. This could be due to age, physical or mental illness, addiction or disability.

Young carers are those under 18 who carry out significant caring tasks and assume a level of responsibility for another person which would normally be taken by an adult.

Please note that patients who do not fall into these categories or who have no other clinical reason for receiving the flu vaccination will not be given the vaccination.

Clinicians will visit the residential and nursing homes as usual to administer the vaccination.

Shingles Immunisations

The shingles vaccination is available to all those aged between 70 and 79, except those born between 02/09/1941 and 01/09/1942. Those aged 80 are also not eligible. The shingles vaccination is only administered once and it can be given at the same time at the influenza vaccine. If you are eligible for both vaccinations, please advise our receptionist of this on booking your appointment.

Children’s Nasal Flu

We will again be offering the nasal flu vaccination to all pre-school children aged 2-5.  Please contact Reception to arrange an appointment for your child. 

NHS inform – for everyday questions about health

Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.

NHS inform ( is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:

  • tests and treatments
  • illnesses and conditions
  • injuries
  • healthy living (including stopping smoking, screening and keeping active)
  • care, support and health rights

One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool. People can also interact and find out about specific conditions in community forums using the 'Health Unlocked' facility. Of course, there is always the option to talk to the health information team by telephone or using webchat.

Want to try the new service? Visit: or call: 0800 22 44 88

 SPIRE - Scottish Primary Care Information Resource 

NHSScotland is improving the way it uses information from GP patient records

From May 2017 we will improve the way we use information from GP patient records. These changes will help to plan and improve health and care services in Scotland. SPIRE (Scottish Primary Care Information Resource) is a service that has been developed to help GPs, the NHS in Scotland and researchers to learn from information held at GP practices.  SPIRE allows information from GP patient records to be transferred electronically and held securely at NHS National Services Scotland, the NHSScotland organisation responsible for health statistics.  It uses information from GP practices all over Scotland in a safe and secure way.  NHS organisations and approved researchers will be able to use SPIRE in ways that could help you and everyone in Scotland.

Being able to use this information will mean NHSScotland can:

  • Improve the quality of care for all patients
  • Plan services and care for people who have a condition or a health need
  • Respond to major public health issues like flu epidemics
  • Improve the provision of health and care to vulnerable or disadvantaged groups
  • Develop knowledge about the uptake of vital medicines and vaccines.
  • Support research into new treatments for particular illnesses

Certain information from your GP patient records will be used, such as your date of birth, gender, vaccinations, diagnoses and prescribed medicines. SPIRE will only use the information that is needed for the purpose of the analysis. No notes your doctor or nurse has made from discussions you have had with them will be used and no information leaving your GP practice will have names or personal details on it.

To protect your confidentiality, these details will be encrypted before they leave the GP practice so you can be confident that your information is secure at all times.

If you’re happy for NHSScotland to use information from your GP patient records for planning health and care services and for research then you don’t need to do anything. It will happen automatically.

If you do not want information from your GP patient records to be used in this way, you need to notify your GP practice. An opt out form is available on the SPIRE website and this should be completed and sent to us.

If you have any questions about SPIRE or want to know more about how confidential information is managed, visit the Your Questions Answered section of the SPIRE website or call free after the 7th March 2017 on 0800 22 44 88.


Compliments and Complaints

We are always keen to hear from patients about the services that we provide.  It is gratifying to hear when things go well, but we accept that sometimes we could improve.  We therefore encourage comments or suggestions which will enable us to identify problems and correct them.  Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager.  Further information is available in the Policies section of the website.  

(Site updated 15/11/2017)
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