Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
News - March 2019
We have made a change to the way our telephone system works. Patients now have two options when calling the Health Centre:
Option 1 - To make an appointment
Option 2 - For any other enquiries
When Option 1 is selected a message is played explaining why the Reception team ask questions about the reason for an appointment request. The clinical team at the Health Centre is being expanded over the coming months by the addition of other Health Care Professionals. The first of these new services the First Contact Physiotherapy Service, is described below and we hope that Mental Health nurses will be providing a similar service in due course. In addition our nursing team can deal with a wide variety of matters including dressings, minor injuries, smear tests, asthma and diabetes reviews and minor illnesses. The GPs have therefore asked the staff to ask patients the reason for their appointment request. All information given is treated with the strictest confidence and is used only for the purpose of making an appointment as quickly as possible with the most appropriate health care professional.
First Contact Physiotherapy Service
A new physiotherapy service is now available for our patients - First Contact Physiotherapy. The First Contact Physiotherapy service offers patients ages 16 or over the opportunity to book an assessment with a specialist physiotherapist instead of seeing their GP. If you have pain or movement issues associated with a muscle, back or joint problem, then seeing the First Contact Physiotherapist could be right for you. Problems causing pain which have arisen because of an accident or injury within the last 48 hours, particularly where there is also a wound which requires treatment, will still be dealt with by our practice nurses.
The First Contact Physiotherapist can assess, diagnose and give advice on your pain and movement issues. Once an examination has been carried out, they are able to refer for further treatment, arrange investigations or refer to specialists if required. First Contact Physiotherapy clinics currently take place on Thursday mornings and Friday afternoons. Please ask our Receptionist about this new service and discuss if the First Contact Physiotherapy service is right for you.
St Serf's Medical Practice
There have been some changes recently in the GP team at St Serf's Medical Practice. Dr Richmond is now working part-time rather than full-time and will usually be consulting on a Wednesday and Friday. Dr Smith and Dr Allott have also reduced their sessions, whilst Dr Dalgety has increased. the partnership is also delighted to announce that they have been joined by a new GP Dr Lynsey Frew. Dr Frew has extensive experience gained in a number of practices in Fife and she also works in the Fife Out of Hours Service. Dr Frew will be consulting on a Monday morning, all day on a Tuesday and Wednesday. Patients are free to consult with any GP in the Practice. The Practice is also aware that waiting times for routine appointments are rather longer than they would wish and additional sessions are being provided by Nurse Prescribers. it is hoped that this increased capacity will reduce waiting times.
World asthma day falls on the 11th May, and the aim of the day is to raise awareness of asthma and promote the care and support of those affected by asthma. Asthma is a condition which affects the airways - the small tubes which carry air in and out of the lungs. When asthma flares up the usual symptoms are wheezing, coughing, shortness of breath and tightness in the chest. The symptoms can range from mild to severe and not everyone will get all of the symptoms. Some people experience symptoms all the time because they are not taking their medicines, or not taking their medicines correctly.
We have run an asthma clinic for many years at the Health Centre. The clinic is run by three of our nurses, Sue, heather and Caron, and they provide help and support to patients affected by asthma. Patients are invited for a review at least annually but reviews may be more frequent of medication is changed or if a patient has had a severe asthma attack. We are also sending out an Asthma Control Test Questionnaire (ACT) to complete at home, and dependent on the result of the questionnaire there may be an indication for more or less frequent review. During the review, the nurse will assess whether the patient's asthma is under control by discussing their symptoms and whether these symptoms affect sleep or daily activities. The nurses will also discuss and prescribe medication and they will ensure that patients know how to use their inhalers properly. A recent study has shown that a third of patients using an inhaler are not using it correctly.
Sue, heather and Caron are keen to help patients manage their asthma better and stop the symptoms having negative impact on life. Failure to manage symptoms can lead to severe asthma attacks which could lead to hospitalisation and be life threatening. They would therefor strongly encourage all those who have asthma to attend their review appointments. The nurses review all requests for asthma medication/inhalers and will contact patients who are requesting medication more frequently than anticipated and invite them for a review as this can be an indication of poor control.
The website of Asthma UK has lots of very useful information about asthma and can be found at www.asthma.org.uk
Keep Well this Winter
NHS Tayside has launched a website to give patients information and advice over the winter period. The website Keep Well this Winter has information on the range of health services available from pharmacists, dentists, optometrists, NHS24 and your GP practice.
There is lots of advice on looking after yourself at home with flu or norovirus, how to avoid falls and how to stay safe in the party season.
Waiting Times for Secondary Care Referrals
NHS Tayside publishes waiting times for both out patient and in patient referrals. This information can be found on the NHS Tayside website.
NHS Tayside Referral Information
Please note this information is in relation to routine referrals only and is a general guide and not an accurate prediction for how long you may wait. The GPs at the practice are unable to influence the waiting times and can only ask for a referral to be reviewed if a patient's clinical condition changes. We would ask all patients to check NHS Tayside's website for an indication of waiting times before contacting their GP again.
The website which patients use to log onto OnLine Services such as booking appointments on line is changing in mid-November 2018. When patients log on for the first time after this change they will be asked to migrate their account from My Vision OnLine to the new Patient Services website: www.patient-services.co.uk. Users will be asked to create a Username and password. Your old Username can be reused (providing it meets the criteria on the screen). If this has already been used by someone else, you will have to create a new one. Guidance documents and videos are available from the Patient Services Help Centre
Patients who wish to use online services must register with the practice first. This cannot be done by registering via the Patient Services website.
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Tayside has reviewed and updated its privacy notices and these can be downloaded for the practices at Loch Leven Health Centre:
Orwell Medical Practice Privacy Notice
St Serf's Medical Practice Privacy Notice
Out of Hours Service
When the Health Centre is closed in the evenings and at weekends, emergency cover is provided by the Fife Primary Care Emergency Service. Patients who need urgent medical attention Out of Hours may be given advice, be directed to one of the Out of Hours Centres, or a house visit may be arranged. In early April we were notified by the Fife Health and Social Care Partnership that they were about to make some changes to their Out of Hours services. From 9th April 2018, the Out of Hours Centre at Queen Margaret Hospital in Dunfermline, and the Centres in Glenrothes and St Andrews will be closed from midnight to 8:00 a.m. 7 days a week. The Out of Hours Centre at the Victoria Hospital in Kirkcaldy will be open throughout the night. The Victoria Hospital in Kirkcaldy was chosen because of its central location in Fife, and its proximity to Accident and Emergency, specialist services and wards for admission. Patients can opt to attend the Primary Care Emergency Centre in Perth if that would be more convenient than attending Kirkcaldy.
NHS inform – for everyday questions about health
Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.
NHS inform (www.nhsinform.scot) is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:
- tests and treatments
- illnesses and conditions
- healthy living (including stopping smoking, screening and keeping active)
- care, support and health rights
One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool. Of course, there is always the option to talk to the health information team by telephone or using webchat.
Want to try the new service? Visit: www.nhsinform.scot or call: 0800 22 44 88
SPIRE - Scottish Primary Care Information Resource
NHSScotland is improving the way it uses information from GP patient records
From May 2017 we will improve the way we use information from GP patient records. These changes will help to plan and improve health and care services in Scotland. SPIRE (Scottish Primary Care Information Resource) is a service that has been developed to help GPs, the NHS in Scotland and researchers to learn from information held at GP practices. SPIRE allows information from GP patient records to be transferred electronically and held securely at NHS National Services Scotland, the NHSScotland organisation responsible for health statistics. It uses information from GP practices all over Scotland in a safe and secure way. NHS organisations and approved researchers will be able to use SPIRE in ways that could help you and everyone in Scotland.
Being able to use this information will mean NHSScotland can:
- Improve the quality of care for all patients
- Plan services and care for people who have a condition or a health need
- Respond to major public health issues like flu epidemics
- Improve the provision of health and care to vulnerable or disadvantaged groups
- Develop knowledge about the uptake of vital medicines and vaccines.
- Support research into new treatments for particular illnesses
Certain information from your GP patient records will be used, such as your date of birth, gender, vaccinations, diagnoses and prescribed medicines. SPIRE will only use the information that is needed for the purpose of the analysis. No notes your doctor or nurse has made from discussions you have had with them will be used and no information leaving your GP practice will have names or personal details on it.
To protect your confidentiality, these details will be encrypted before they leave the GP practice so you can be confident that your information is secure at all times.
If you’re happy for NHSScotland to use information from your GP patient records for planning health and care services and for research then you don’t need to do anything. It will happen automatically.
If you do not want information from your GP patient records to be used in this way, you need to notify your GP practice. An opt out form is available on the SPIRE website and this should be completed and sent to us.
If you have any questions about SPIRE or want to know more about how confidential information is managed, visit the Your Questions Answered section of the SPIRE website or call free after the 7th March 2017 on 0800 22 44 88.
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 18/04/2019)