Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
News - April 2016
National No Smoking Day - 9th March
The biggest single contribution that you can make to your future health is to stop smoking. As soon as you stop, your risk of getting cancer, or having a stroke or heart attack, starts going down. You will also breathe better, have fewer coughs and your clothes will smell fresher.
Help to stop smoking is available from the following sources:-
- Davidson’s Chemist in Milnathort. Tel: 01577 862219 for further information
- Rowland’s Chemist in Kinross. Tel: 01577 862422 for further information
- NHS Tayside on 0845 600 9996 who will give information about local support groups
- The specialist Respiratory nurses at the Health Centre
You can self-refer to any of these services, but if you would like further information or you wish to discuss this with a clinician to decide on what support would suit you best, then please do not hesitate to contact our Reception team to make an appointment with a nurse or your GP. They can refer you to local smoking cessation services if you wish. If you decide to get support from any of the stop smoking services above, they will also advise on the right medication for you.
National No Smoking Day is on 9th March 2016 and many people use this as an opportunity to join the thousands of others who are also stopping smoking at this time. Further information is available on the British Heart Foundation website nosmokingday.org.uk
Access to Appointments
In September 2015, we carried out a number of surveys to assess the demand for appointments. The Reception Team recorded every request for an appointment during one week and this information was analysed to provide data on the number of requests, the type of appointments requested, who the patient wished to see and how many people did not come for their appoitment. The clinicians were also asked to record whether the patient was seeing the correct clinician or whether a telephone appointment might have been possible. We also analysed information we had been collecting over the previous year on waiting times for an appointment with a St Serf's GP. We were aware that patients had to wait for some days if not weeks to see a St Serf's GP and we had taken steps to improve this situation. The results of this exercise can be seen in the attached report.
Access to Appointments Report
We would now like to find out whether or not patients are satisfied with the our system for an appointment and with the waiting times. We have therefore drafted a questionnaire, and will be handing this out in the Heatlh Centre over the next couple of weeks. We would encourage any patients who have had an appointment recently to complete the questionnaire. A copy is attached below and it can be returned to the Reception Desk or posted to the Practice Manger. The results of this questionnaire will be published on the website next month.
Questionnaire on Access to Appointments
PKAVS - Carer's Hub
PKAVS (Perth and Kinross Association of Voluntary Services) is based in the Gateway Centre, North Methven Street, Perth. They provide a range of services to carers in Perth and Kinross. They can help with financial matters, respite care, home care services, support for young carers or just provide someone to chat to. They have recently relaunched their website and have tried to bring together all the information which carer's might need on one site. The website can be found at www.pkavscarershub.org.uk
PKAVS runs regular events for carers, such as the Kinross Hub which is on the 1st Monday of the month in St Pauls' Church Hall. Information on all their events and activities can be found on their website.
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 12/04/2016)