Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
News - July 2014
IMPORTANT NOTICE TO PATIENTS
In July, the main computer in the Health Centre is being replaced. This work is being done by the IT Department of NHS Tayside and it will take engineeers two days to install the new computer. This work will be done on Wednesday 30th July and Thursday 31st July. We will have no access at all to our computer records during that time.
This means that we will not be able to look at a patient's electronic medical history including records of medication and test results. We will also not be able to access the appointment system to make appointments and we will not be able to receive and process requests for prescriptions.
During this time, we will not have any pre-booked clinics with GPs, nurses or healthcare assistants. Patients will be seen where there is a medical emergency and house visits will be carried out where appropriate. If patients have a medical emergency, they should phone 01577 865252 and the call will be directed to the Duty doctor.
We would ask that, whereever possible, patients wait until Friday 1st August to contact us. Patients should also ensure that they have sufficient medication to last over these two days.
Our practice nurses are happy to provide any travel advice you might need particularly if you are planning a trip abroad. Lynne Pollock and Nanette Gordon are specially trained to give travel advice and this includes discussion about immunisations, malaria prevention, safe eating and drinking, staying safe in the sun and other sensible health precautions. We do ask patients to make an appointment several weeks in advance of a trip. To request an appointment please ask for a Travel Form from reception or download it from the Travel Information page of this website. Two appointments will be required, one to discuss your travel arrangements and decide on the appropriate immunisations, and a further appointment to administer the vaccinations. There is no charge for the Travel Clinic, but some immunisations, including Yellow Fever, and all malaria prevention medication cannot be prescribed under the NHS. There is therefore a charge for the private prescriptions and for the medication at the pharmacy. Hopefully for those staying at home, we will have a sunny and warm summer and if we do it is still important to think about staying safe in the sun. Children and those with fair skin can be more vulnerable to sun burn and should take precautions. We have information leaflets and posters in the Health Centre and lots of useful information and advice is available on the Cancer Research UK website http://sunsmart.org.uk/. There are links to SunSmart on our website and to other useful online resources. So whether you are having a holiday at home or abroad, we hope that you have a very enjoyable, relaxing and safe holiday.
New NHS24 number - 111
On Tuesday 29th April 2014 the NHS24 telephone number changed from 08454 242424 to 111
Anyone wishing medical help when the surgery is closed should phone 111. This is a free service. No other changes are being made to the Out of Hours service and NHS24 will continue to deliver out of hours care to patients in the same way as before.
Further information on the services provided by NHS24 can be found on their website www.nhs24.com
From 1st July 2014, if patients call our own emergency line (01577 865252) out of hours, the call will no longer be automatically transferred to NHS24. Instead, patients will be asked to hang up and re-dial 111.
If a medical emergency arises in hours, our emergency number 01577 865252 should be used. This call will be answered by our reception staff and they will refer the matter to the Duty doctor in your practiced.
If a life threatening emergency happens at any time of day or night, please call 999.
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 22/07/2014)