Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
News - January 2017
NHS Tayside has changed the system for managing appointments with a midwife. All appointments are now managed centrally and the staff at the Health Centre are unable to make or change appointments. The central booking telephone number is 01738 473270.
Childhood Immunisation Clinics
The system for administering immunisations to pre-school children has been changed by NHS Tayside. In the past, this service was provided by the Health Visitors at the Health Centre and staff here were able to make, cancel or change appointments for patients. It was also possible to be flexible with the days of the clinics.
Since the introduction of the Universal Health Visiting Pathway in Scotland, the provision of childhood immunisations no longer forms part of the role of the Health Visitor. NHS Tayside has therefore created Immunisation Teams and the staff in these teams are responsible for administering all pre-school immunisations to patients registered with practices in Tayside.
Staff from the team will visit each practice on a set day of the week. The day allocated to Loch Leven Health Centre is a Monday and this cannot be changed. A list of patients to be vaccinated in each clinic is generated by SIRS (the Scottish Immunisation and Recall System) and sent to the practice. On completion of the clinic, details of the children vaccinated will be sent back to SIRS by the Immunisation Team and the child’s record will be updated.
No receptionists or health visitors at the Health Centre are now allowed to make any changes to appointments. All requests for changes have to be addressed to the Child Health Department in NHS Tayside. Their contact number is 01382 432111.
This is a new system and there are inevitably teething problems. We would please ask patients to bear with this and address any questions about appointments to the Child Health Department rather than the staff at the Health Centre.
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 06/01/2017)