Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
News - December 2018
Christmas and New Year Closing
Over the Christmas and New Year periods, the Health Centre will be closed on the following days:-
- Tuesday 25th December
- Wednesday 26th December
- Tuesday 1st January
- Wednesday 2nd January
On all other weekdays over the Christmas and New Year periods we will be open as usual from 8:00 a.m. until 6:00 p.m. Out of Hours cover for evenings and weekends will be provided by NHS24 and the Fife Primary Care Emergency Service. They will also be providing emergency cover on the Tuesdays and Wednesdays when we are closed. They can be contacted on 111. All calls will be recorded, and we would please ask patients to only call them when a medical emergency occurs which cannot wait until we re-open.
We would also ask all patients to please make sure that they have enough medication to last over the Christmas and New Year period. If your medication will run out during this time, please ensure that you submit a prescription request by Tuesday 18th December. We receive a considerable number of requests at this time of the year, and it therefore need a bit of time to process them all. Repeat prescriptions may also be ordered on line.
If you have sufficient medication to last over this time, please do not submit a request for more. Prescription requests are all checked prior to issue, and where it appears that sufficient medication has been issued recently, further requests may be declined.
The doctors and all the staff at the Health Centre would like to take this opportunity to wish all their patients a very Merry Christmas and a happy and healthy New Year.
Waiting Times for Secondary Care Referrals
NHS Tayside publishes waiting times for both out patient and in patient referrals. This information can be found on the NHS Tayside website.
NHS Tayside Referral Information
Please note this information is in relation to routine referrals only and is a general guide and not an accurate prediction for how long you may wait. The GPs at the practice are unable to influence the waiting times and can only ask for a referral to be reviewed if a patient's clinical condition changes. We would ask all patients to check NHS Tayside's website for an indication of waiting times before contacting their GP again.
The website which patients use to log onto OnLine Services such as booking appointments on line is changing in mid-November 2018. When patients log on for the first time after this change they will be asked to migrate their account from My Vision OnLine to the new Patient Services website: www.patient-services.co.uk. Users will be asked to create a Username and password. Your old Username can be reused (providing it meets the criteria on the screen). If this has already been used by someone else, you will have to create a new one. Guidance documents and videos are available from the Patient Services Help Centre
Patients who wish to use online services must register with the practice first. This cannot be done by registering via the Patient Services website.
Annual Flu Campaign
It is not too late to book an appointment for your flu vaccination and the clinicians would strongly encourage anyone over the age of 65, and those under 65 who are in one of the At Risk categories to get the flu vaccination.
Additional clinics are being put on during the week. Please phone Reception after 10:30 a.m. to book an appointment.
Please do not wait for a letter to be sent to you inviting you to make an appointment. If you are eligible you may make your appointment now.
|Over 65s||Those aged 65 and over on 31st March 2019 (Born on or before 31st March 1954)|
|Those aged 6 months or over in a clinical ‘At Risk’ Groups||Chronic respiratory disease and asthma that requires continuous or repeated use of inhaled or systemic steroids or with previous hospital admissions. COPD including chronic bronchitis and emphysema|
Chronic heart disease
Chronic kidney disease: kidney failure or transplant, nephritic syndrome
Chronic liver disease: cirrhosis, chronic hepatitis
Chronic neurological disease: stroke, TIA
Asplenia or dysfunction of the spleen
|Pregnant women||Pregnant women at any stage of pregnancy|
|Long stay residential||Those living in long stay residential care homes or other long stay care facilities|
|Unpaid Carers and young carers||Those who, without payment, provide help and support to a partner, child, relative, friend or neighbour who could not manage without this help. This could be due to age, physical or mental illness, addiction or disability.|
Young carers are those under 18 who carry out significant caring tasks and assume a level of responsibility for another person which would normally be taken by an adult.
Please note that patients who do not fall into these categories or who have no other clinical reason for receiving the flu vaccination will not be given the vaccination.
Clinicians will visit the residential and nursing homes as usual to administer the vaccination.
The shingles vaccination is available to all those aged 70 to 79 i.e. born between 02/09/1938 and 01/09/1948. Those aged 80 or over are not eligible. The shingles vaccination is only administered once and it can be given at the same time at the influenza vaccine. If you are eligible for both vaccinations, please advise our receptionist of this on booking your appointment.
Children’s Nasal Flu
Appointments may be made by telephoning Reception on 01577 862112 after 10:30 a.m.
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Tayside has reviewed and updated its privacy notices and these can be downloaded for the practices at Loch Leven Health Centre:
Orwell Medical Practice Privacy Notice
St Serf's Medical Practice Privacy Notice
Out of Hours Service
When the Health Centre is closed in the evenings and at weekends, emergency cover is provided by the Fife Primary Care Emergency Service. Patients who need urgent medical attention Out of Hours may be given advice, be directed to one of the Out of Hours Centres, or a house visit may be arranged. In early April we were notified by the Fife Health and Social Care Partnership that they were about to make some changes to their Out of Hours services. From 9th April 2018, the Out of Hours Centre at Queen Margaret Hospital in Dunfermline, and the Centres in Glenrothes and St Andrews will be closed from midnight to 8:00 a.m. 7 days a week. The Out of Hours Centre at the Victoria Hospital in Kirkcaldy will be open throughout the night. The Victoria Hospital in Kirkcaldy was chosen because of its central location in Fife, and its proximity to Accident and Emergency, specialist services and wards for admission. Patients can opt to attend the Primary Care Emergency Centre in Perth if that would be more convenient than attending Kirkcaldy.
NHS inform – for everyday questions about health
Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.
NHS inform (www.nhsinform.scot) is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:
- tests and treatments
- illnesses and conditions
- healthy living (including stopping smoking, screening and keeping active)
- care, support and health rights
One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool. Of course, there is always the option to talk to the health information team by telephone or using webchat.
Want to try the new service? Visit: www.nhsinform.scot or call: 0800 22 44 88
SPIRE - Scottish Primary Care Information Resource
NHSScotland is improving the way it uses information from GP patient records
From May 2017 we will improve the way we use information from GP patient records. These changes will help to plan and improve health and care services in Scotland. SPIRE (Scottish Primary Care Information Resource) is a service that has been developed to help GPs, the NHS in Scotland and researchers to learn from information held at GP practices. SPIRE allows information from GP patient records to be transferred electronically and held securely at NHS National Services Scotland, the NHSScotland organisation responsible for health statistics. It uses information from GP practices all over Scotland in a safe and secure way. NHS organisations and approved researchers will be able to use SPIRE in ways that could help you and everyone in Scotland.
Being able to use this information will mean NHSScotland can:
- Improve the quality of care for all patients
- Plan services and care for people who have a condition or a health need
- Respond to major public health issues like flu epidemics
- Improve the provision of health and care to vulnerable or disadvantaged groups
- Develop knowledge about the uptake of vital medicines and vaccines.
- Support research into new treatments for particular illnesses
Certain information from your GP patient records will be used, such as your date of birth, gender, vaccinations, diagnoses and prescribed medicines. SPIRE will only use the information that is needed for the purpose of the analysis. No notes your doctor or nurse has made from discussions you have had with them will be used and no information leaving your GP practice will have names or personal details on it.
To protect your confidentiality, these details will be encrypted before they leave the GP practice so you can be confident that your information is secure at all times.
If you’re happy for NHSScotland to use information from your GP patient records for planning health and care services and for research then you don’t need to do anything. It will happen automatically.
If you do not want information from your GP patient records to be used in this way, you need to notify your GP practice. An opt out form is available on the SPIRE website and this should be completed and sent to us.
If you have any questions about SPIRE or want to know more about how confidential information is managed, visit the Your Questions Answered section of the SPIRE website or call free after the 7th March 2017 on 0800 22 44 88.
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 11/12/2018)