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Welcome to Loch Leven Health Centre

Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals.  Together we provide primary care medical services to the people of Kinross-shire.  We hope that you will find the information about our services useful.  Quick links to our on-line services are at the foot of this page. 

News - May 2017

Friday 19th May 2017

The computers at Loch Leven Health Centre were affected on Friday 12th May by the computer virus which was widely circulating last week.  Whilst the main computer which stores all our data was not affected, many of the computers used by GP practice staff and community staff to access that data were affected. 

NHS Tayside, who provide and maintain our computers, arranged for engineers to spend most of the weekend and this week with us to get our systems up and running again.  We are very grateful to all those on site and those working remotely who enabled us to run all our clinics as usual on Monday morning, and then remained to sort out range of associated IT problems. 

We are also grateful to our patients for their patience and understanding during this time and would like to apologise for any inconvenience caused by the computer difficulties.

Asthma Awareness Month

World Asthma Day falls on 2nd May, and the aim of the day is to raise awareness of asthma and promote the care and support of those affected by asthma. Asthma is a condition which affects the airways - the small tubes which carry air in and out of the lungs.  When asthma flares up the usual symptoms are wheezing, coughing, shortness of breath, and tightness in the chest.  The symptoms can range from mild to severe and not everyone will get all of the symptoms.  Some people experience symptoms all the time because they are not taking their medicines, or not taking their medicines correctly.

We have run an asthma clinic for many years at the Health Centre. The clinic is run by two of our senior nurses, Sue and Heather, and they provide help and support to patients affected by asthma.  Patients are invited for a review at least annually but reviews may be more frequent if medication is changed or if a patient has had a severe asthma attack.  During the review, the nurses will assess whether the patient's asthma is under control by discussing their symptoms and whether these symptoms affect sleep or daily activities.  The nurses will also discuss and prescribe medication and they will ensure that patients know how to use their inhalers properly.  A recent study has shown that a third of patients using an inhaler are not using it correctly.

Sue and Heather are keen to help patients mange their asthma better and stop the symptoms having a negative impact on life. Failure to manage symptoms can lead to severe asthma attacks which could lead to hospitalisation and be life threatening.  They would therefore strongly encourage all those who have asthma to attend their review appointments.  The nurses review all requests for asthma medication and will contact patients who are requesting medication, but not attending review appointments.

The website of Asthma UK has a lot of very useful information about asthma and can be found at


SPIRE - Scottish Primary Care Information Resource 

NHSScotland is improving the way it uses information from GP patient records

From May 2017 we will improve the way we use information from GP patient records. These changes will help to plan and improve health and care services in Scotland. SPIRE (Scottish Primary Care Information Resource) is a service that has been developed to help GPs, the NHS in Scotland and researchers to learn from information held at GP practices.  SPIRE allows information from GP patient records to be transferred electronically and held securely at NHS National Services Scotland, the NHSScotland organisation responsible for health statistics.  It uses information from GP practices all over Scotland in a safe and secure way.  NHS organisations and approved researchers will be able to use SPIRE in ways that could help you and everyone in Scotland.

Being able to use this information will mean NHSScotland can:

  • Improve the quality of care for all patients
  • Plan services and care for people who have a condition or a health need
  • Respond to major public health issues like flu epidemics
  • Improve the provision of health and care to vulnerable or disadvantaged groups
  • Develop knowledge about the uptake of vital medicines and vaccines.
  • Support research into new treatments for particular illnesses

Certain information from your GP patient records will be used, such as your date of birth, gender, vaccinations, diagnoses and prescribed medicines. SPIRE will only use the information that is needed for the purpose of the analysis. No notes your doctor or nurse has made from discussions you have had with them will be used and no information leaving your GP practice will have names or personal details on it.

To protect your confidentiality, these details will be encrypted before they leave the GP practice so you can be confident that your information is secure at all times.

If you’re happy for NHSScotland to use information from your GP patient records for planning health and care services and for research then you don’t need to do anything. It will happen automatically.

If you do not want information from your GP patient records to be used in this way, you need to notify your GP practice. An opt out form is available on the SPIRE website and this should be completed and sent to us.

If you have any questions about SPIRE or want to know more about how confidential information is managed, visit the Your Questions Answered section of the SPIRE website or call free after the 7th March 2017 on 0800 22 44 88.


Compliments and Complaints

We are always keen to hear from patients about the services that we provide.  It is gratifying to hear when things go well, but we accept that sometimes we could improve.  We therefore encourage comments or suggestions which will enable us to identify problems and correct them.  Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager.  Further information is available in the Policies section of the website.  

(Site updated 19/05/2017)
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