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Welcome to Loch Leven Health Centre

Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals.  Together we provide primary care medical services to the people of Kinross-shire.  We hope that you will find the information about our services useful.  Quick links to our on-line services are at the foot of this page. 


News - May 2019

St Serf's Medical Practice

There have been some changes recently in the GP team at St Serf's Medical Practice. Dr Richmond is now working part-time rather than full-time and will usually be consulting on a Wednesday and Friday. Dr Smith and Dr Allott have also reduced their sessions, whilst Dr Dalgety has increased. the partnership is also delighted to announce that they have been joined by a new GP Dr Lynsey Frew. Dr Frew has extensive experience gained in a number of practices in Fife and she also works in the Fife Out of Hours Service. Dr Frew will be consulting on a Monday morning, all day on a Tuesday and Wednesday. Patients are free to consult with any GP in the Practice. The Practice is also aware that waiting times for routine appointments are rather longer than they would wish and additional sessions are being provided by Nurse Prescribers. it is hoped that this increased capacity will reduce waiting times.

Bowel Screening

Bowel cancer is a major public health problem in Scotland. The Scottish Bowel Screening Programme invites men and woman aged between 50 and 74 to take part in screening every two years. Bowel screening aims to find cancer at an early stage when treatment is likely to be more effective. Bowel screening is the only screening programme where the test is completed at home.

Key Facts

  • Scotland has a higher rate of bowel cancer than most other countries in the Western world.
  • Bowel cancer is the third most common cancer in Scotland. Around 4,000 people in Scotland get bowel cancer every year.
  • From age 50 onwards the risk of bowel cancer is higher.
  • Men are more likely to have a positive screening test result.
  • Early diagnosis is key: 9 out of 10 people survive bowel cancer if it is found early.
  • You are 14 more times more likely to survive bowel cancer if it is found early.

The simpler bowel screening test is likely to overcome a process barrier for those who found the gFOBT test difficult or unhygienic to complete.

If you've any questions about the home bowel screening test or would like to leave feedback about the bowel screening programme, contact the Scottish Bowel Screening Centre by phone - 0800 0121 833/text phone 18001 0800 0121 833 (Open Monday to Friday, 8.00am to 5.00pm), email - bowelscreening.Tayside@nhs.net.

The helpline is free and confidential. If there's nobody available to take your call, please leave a voicemail message, and a member of staff will return your call.

NHS Inform has all the bowel screening information for the public. This includes information in audio format, British Sign Language format and video format.

https://www.nhsinform.scot/bowelscreening

Waiting Times for Secondary Care Referrals

NHS Tayside publishes waiting times for both out patient and in patient referrals.  This information can be found on the NHS Tayside website.

NHS Tayside Referral Information

Please note this information is in relation to routine referrals only and is a general guide and not an accurate prediction for how long you may wait.  The GPs at the practice are unable to influence the waiting times and can only ask for a referral to be reviewed if a patient's clinical condition changes.  We would ask all patients to check NHS Tayside's website for an indication of waiting times before contacting their GP again.

Data Protection

The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018.  In view of this, NHS Tayside has reviewed and updated its privacy notices and these can be downloaded for the practices at Loch Leven Health Centre:

Orwell Medical Practice Privacy Notice

St Serf's Medical Practice Privacy Notice

Out of Hours Service

When the Health Centre is closed in the evenings and at weekends, emergency cover is provided by the Fife Primary Care Emergency Service. Patients who need urgent medical attention Out of Hours may be given advice, be directed to one of the Out of Hours Centres, or a house visit may be arranged. In early April we were notified by the Fife Health and Social Care Partnership that they were about to make some changes to their Out of Hours services. From 9th April 2018, the Out of Hours Centre at Queen Margaret Hospital in Dunfermline, and the Centres in Glenrothes and St Andrews will be closed from midnight to 8:00 a.m. 7 days a week. The Out of Hours Centre at the Victoria Hospital in Kirkcaldy will be open throughout the night. The Victoria Hospital in Kirkcaldy was chosen because of its central location in Fife, and its proximity to Accident and Emergency, specialist services and wards for admission. Patients can opt to attend the Primary Care Emergency Centre in Perth if that would be more convenient than attending Kirkcaldy.

NHS inform – for everyday questions about health

Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.

NHS inform (www.nhsinform.scot) is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:

  • tests and treatments
  • illnesses and conditions
  • injuries
  • healthy living (including stopping smoking, screening and keeping active)
  • care, support and health rights

One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool.  Of course, there is always the option to talk to the health information team by telephone or using webchat.

Want to try the new service? Visit: www.nhsinform.scot or call: 0800 22 44 88

SPIRE - Scottish Primary Care Information Resource 

NHSScotland is improving the way it uses information from GP patient records

From May 2017 we will improve the way we use information from GP patient records. These changes will help to plan and improve health and care services in Scotland. SPIRE (Scottish Primary Care Information Resource) is a service that has been developed to help GPs, the NHS in Scotland and researchers to learn from information held at GP practices.  SPIRE allows information from GP patient records to be transferred electronically and held securely at NHS National Services Scotland, the NHSScotland organisation responsible for health statistics.  It uses information from GP practices all over Scotland in a safe and secure way.  NHS organisations and approved researchers will be able to use SPIRE in ways that could help you and everyone in Scotland.

Being able to use this information will mean NHSScotland can:

  • Improve the quality of care for all patients
  • Plan services and care for people who have a condition or a health need
  • Respond to major public health issues like flu epidemics
  • Improve the provision of health and care to vulnerable or disadvantaged groups
  • Develop knowledge about the uptake of vital medicines and vaccines.
  • Support research into new treatments for particular illnesses

Certain information from your GP patient records will be used, such as your date of birth, gender, vaccinations, diagnoses and prescribed medicines. SPIRE will only use the information that is needed for the purpose of the analysis. No notes your doctor or nurse has made from discussions you have had with them will be used and no information leaving your GP practice will have names or personal details on it.

To protect your confidentiality, these details will be encrypted before they leave the GP practice so you can be confident that your information is secure at all times.

If you’re happy for NHSScotland to use information from your GP patient records for planning health and care services and for research then you don’t need to do anything. It will happen automatically.

If you do not want information from your GP patient records to be used in this way, you need to notify your GP practice. An opt out form is available on the SPIRE website and this should be completed and sent to us.

If you have any questions about SPIRE or want to know more about how confidential information is managed, visit the Your Questions Answered section of the SPIRE website or call free after the 7th March 2017 on 0800 22 44 88.

Compliments and Complaints

We are always keen to hear from patients about the services that we provide.  It is gratifying to hear when things go well, but we accept that sometimes we could improve.  We therefore encourage comments or suggestions which will enable us to identify problems and correct them.  Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager.  Further information is available in the Policies section of the website.  

(Site updated 10/07/2019)
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