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Welcome to Loch Leven Health Centre

Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals.  Together we provide primary care medical services to the people of Kinross-shire.  We hope that you will find the information about our services useful.  Quick links to our on-line services are at the foot of this page. 

News - February 2019

Telephone System

We have made a change to the way our telephone system works.  Patients now have two options when calling the Health Centre:

Option 1 - To make an appointment

Option 2 - For any other enquiries

When Option 1 is selected a message is played explaining why the Reception team ask questions about the reason for an appointment request.  The clinical team at the Health Centre is being expanded over the coming months by the addition of other Health Care Professionals.  The first of these new services the First Contact Physiotherapy Service, is described below and we hope that Mental Health nurses will be providing a similar service in due course.  In addition our nursing team can deal with a wide variety of matters including dressings, minor injuries, smear tests, asthma and diabetes reviews and minor illnesses.  The GPs have therefore asked the staff to ask patients the reason for their appointment request.  All information given is treated with the strictest confidence and is used only for the purpose of making an appointment as quickly as possible with the most appropriate health care professional.

First Contact Physiotherapy Service

A new physiotherapy service is now available for our patients - First Contact Physiotherapy.  The First Contact Physiotherapy service offers patients ages 16 or over the opportunity to book an assessment with a specialist physiotherapist instead of seeing their GP.  If you have pain or movement issues associated with a muscle, back or joint problem, then seeing the First Contact Physiotherapist could be right for you.  Problems causing pain which have arisen because of an accident or injury within the last 48 hours, particularly where there is also a wound which requires treatment, will still be dealt with by our practice nurses.

The First Contact Physiotherapist can assess, diagnose and give advice on your pain and movement issues.  Once an examination has been carried out, they are able to refer for further treatment, arrange investigations or refer to specialists if required.  First Contact Physiotherapy clinics currently take place on Thursday mornings and Friday afternoons.  Please ask our Receptionist about this new service and discuss if the First Contact Physiotherapy service is right for you.

Breast Screening

Breast screening aims to find breast cancers early, the likelihood of getting breast cancer increases with age, all woman aged from 50 to their 71st birthday, and registered with a GP are automatically invited for breast cancer screening every 3 years. About 1 in 8 woman in the UK are diagnosed with breast cancer during their lifetime. If its detected early, treatment is more successful and there's a good chance of recovery.

Some key facts...

  • An appointment will be sent direct to your home address.
  • If the appointment date/time is not suitable you can change it by calling the screening office on the number below.
  • Results will be sent direct to the patient within 2-3 weeks.
  • If you require an interpreter please contact the screening office on the number below.
  • The mobile screening unit has the facility for patients who use a wheelchair.
  • You can bring someone with you to your appointment however they will have to wait outside while you are screened. Men are not able to enter the vans to respect the privacy of the other ladies being screened.

Please take up your invitation to attend your breast screening test. It saves lives...

The mobile screening unit is coming to Loch Leven Health Centre at the beginning of March.

East of Scotland Breast Screening Service: 01382 425 646.

Further information is available on the website below.

Keep Well this Winter

NHS Tayside has launched a website to give patients information and advice over the winter period.  The website Keep Well this Winter has information on the range of health services available from pharmacists, dentists, optometrists, NHS24 and your GP practice.

There is lots of advice on looking after yourself at home with flu or norovirus, how to avoid falls and how to stay safe in the party season.

Waiting Times for Secondary Care Referrals

NHS Tayside publishes waiting times for both out patient and in patient referrals.  This information can be found on the NHS Tayside website.

NHS Tayside Referral Information

Please note this information is in relation to routine referrals only and is a general guide and not an accurate prediction for how long you may wait.  The GPs at the practice are unable to influence the waiting times and can only ask for a referral to be reviewed if a patient's clinical condition changes.  We would ask all patients to check NHS Tayside's website for an indication of waiting times before contacting their GP again.

OnLine Services

The website which patients use to log onto OnLine Services such as booking appointments on line is changing in mid-November 2018.  When patients log on for the first time after this change they will be asked to migrate their account from My Vision OnLine to the new Patient Services website:  Users will be asked to create a Username and password.  Your old Username can be reused (providing it meets the criteria on the screen).  If this has already been used by someone else, you will have to create a new one.  Guidance documents and videos are available from the Patient Services Help Centre

Patients who wish to use online services must register with the practice first.  This cannot be done by registering via the Patient Services website.

Data Protection

The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018.  In view of this, NHS Tayside has reviewed and updated its privacy notices and these can be downloaded for the practices at Loch Leven Health Centre:

Orwell Medical Practice Privacy Notice

St Serf's Medical Practice Privacy Notice

Out of Hours Service

When the Health Centre is closed in the evenings and at weekends, emergency cover is provided by the Fife Primary Care Emergency Service. Patients who need urgent medical attention Out of Hours may be given advice, be directed to one of the Out of Hours Centres, or a house visit may be arranged. In early April we were notified by the Fife Health and Social Care Partnership that they were about to make some changes to their Out of Hours services. From 9th April 2018, the Out of Hours Centre at Queen Margaret Hospital in Dunfermline, and the Centres in Glenrothes and St Andrews will be closed from midnight to 8:00 a.m. 7 days a week. The Out of Hours Centre at the Victoria Hospital in Kirkcaldy will be open throughout the night. The Victoria Hospital in Kirkcaldy was chosen because of its central location in Fife, and its proximity to Accident and Emergency, specialist services and wards for admission. Patients can opt to attend the Primary Care Emergency Centre in Perth if that would be more convenient than attending Kirkcaldy.

NHS inform – for everyday questions about health

Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.

NHS inform ( is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:

  • tests and treatments
  • illnesses and conditions
  • injuries
  • healthy living (including stopping smoking, screening and keeping active)
  • care, support and health rights

One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool.  Of course, there is always the option to talk to the health information team by telephone or using webchat.

Want to try the new service? Visit: or call: 0800 22 44 88

SPIRE - Scottish Primary Care Information Resource 

NHSScotland is improving the way it uses information from GP patient records

From May 2017 we will improve the way we use information from GP patient records. These changes will help to plan and improve health and care services in Scotland. SPIRE (Scottish Primary Care Information Resource) is a service that has been developed to help GPs, the NHS in Scotland and researchers to learn from information held at GP practices.  SPIRE allows information from GP patient records to be transferred electronically and held securely at NHS National Services Scotland, the NHSScotland organisation responsible for health statistics.  It uses information from GP practices all over Scotland in a safe and secure way.  NHS organisations and approved researchers will be able to use SPIRE in ways that could help you and everyone in Scotland.

Being able to use this information will mean NHSScotland can:

  • Improve the quality of care for all patients
  • Plan services and care for people who have a condition or a health need
  • Respond to major public health issues like flu epidemics
  • Improve the provision of health and care to vulnerable or disadvantaged groups
  • Develop knowledge about the uptake of vital medicines and vaccines.
  • Support research into new treatments for particular illnesses

Certain information from your GP patient records will be used, such as your date of birth, gender, vaccinations, diagnoses and prescribed medicines. SPIRE will only use the information that is needed for the purpose of the analysis. No notes your doctor or nurse has made from discussions you have had with them will be used and no information leaving your GP practice will have names or personal details on it.

To protect your confidentiality, these details will be encrypted before they leave the GP practice so you can be confident that your information is secure at all times.

If you’re happy for NHSScotland to use information from your GP patient records for planning health and care services and for research then you don’t need to do anything. It will happen automatically.

If you do not want information from your GP patient records to be used in this way, you need to notify your GP practice. An opt out form is available on the SPIRE website and this should be completed and sent to us.

If you have any questions about SPIRE or want to know more about how confidential information is managed, visit the Your Questions Answered section of the SPIRE website or call free after the 7th March 2017 on 0800 22 44 88.

Compliments and Complaints

We are always keen to hear from patients about the services that we provide.  It is gratifying to hear when things go well, but we accept that sometimes we could improve.  We therefore encourage comments or suggestions which will enable us to identify problems and correct them.  Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager.  Further information is available in the Policies section of the website.  

(Site updated 12/03/2019)
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