Welcome to Loch Leven Health Centre
Loch Leven Health Centre is home to two GP practices, Orwell Medical practice and St Serf's Medical practice, and a large team of allied healthcare professionals. Together we provide primary care medical services to the people of Kinross-shire. We hope that you will find the information about our services useful. Quick links to our on-line services are at the foot of this page.
News - June 2018
Speech and Language "Drop In"
The Paediatric Speech and Language Therapy Team will be holding an informal "drop-in" on Thursday 21st June between 1:30 p.m. and 4:30 p.m. at Loch Leven Health Centre.
Please "drop-in" if you would like informal advice/information on communication difficulties in children.
Our practice nurses are happy to provide any travel advice you might need particularly if you are planning a trip abroad. Caron Fletcher is specially trained to give travel advice and this includes discussion about immunisations, malaria prevention, safe eating and drinking, staying safe in the sun and other sensible health precautions. We do ask patients to make an appointment several weeks in advance of a trip. To request an appointment please ask for a Travel Form from Reception or download it from our website www.lochlevenhealthcentre.co.uk Two appointments will be required, one to discuss your travel arrangements and decide on the appropriate immunisations, and a further appointment to administer the vaccinations. There is no charge for the Travel Clinic, but some immunisations, including Yellow Fever, and all malaria prevention medication cannot be prescribed under the NHS. There is therefore a charge for the private prescriptions and for the medication at the pharmacy. Hopefully for those staying at home, we will have a sunny and warm summer and if we do it is still important to think about staying safe in the sun. Children and those with fair skin can be more vulnerable to sun burn and should take precautions. Lots of useful information and advice is available on the Cancer Research UK website http://sunsmart.org.uk. There are links to SunSmart on our website and to other useful online resources. So whether you are having a holiday at home or abroad, we hope that you have a very enjoyable, relaxing and safe holiday.
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations will need to handle personal data from 25 May 2018. In view of this, NHS Tayside has reviewed and updated its privacy notices and these can be downloaded for the practices at Loch Leven Health Centre:
Orwell Medical Practice Privacy Notice
St Serf's Medical Practice Privacy Notice
Out of Hours Service
When the Health Centre is closed in the evenings and at weekends, emergency cover is provided by the Fife Primary Care Emergency Service. Patients who need urgent medical attention Out of Hours may be given advice, be directed to one of the Out of Hours Centres, or a house visit may be arranged. In early April we were notified by the Fife Health and Social Care Partnership that they were about to make some changes to their Out of Hours services. From 9th April 2018, the Out of Hours Centre at Queen Margaret Hospital in Dunfermline, and the Centres in Glenrothes and St Andrews will be closed from midnight to 8:00 a.m. 7 days a week. The Out of Hours Centre at the Victoria Hospital in Kirkcaldy will be open throughout the night. The Victoria Hospital in Kirkcaldy was chosen because of its central location in Fife, and its proximity to Accident and Emergency, specialist services and wards for admission. Patients can opt to attend the Primary Care Emergency Centre in Perth if that would be more convenient than attending Kirkcaldy.
NHS inform – for everyday questions about health
Finding the right health and care information can make a real difference to how people manage their wellbeing. Making information accessible, quality assured and up to date helps people to make positive choices.
NHS inform (www.nhsinform.scot) is Scotland's dedicated resource offering up-to-date facts on health, services and campaigns. It also has a wealth of information available online, over the telephone or via webchat:
- tests and treatments
- illnesses and conditions
- healthy living (including stopping smoking, screening and keeping active)
- care, support and health rights
One of the many great features of the new website is that people can personalise the information that's relevant to them using the 'Info for Me' tool. Of course, there is always the option to talk to the health information team by telephone or using webchat.
Want to try the new service? Visit: www.nhsinform.scot or call: 0800 22 44 88
SPIRE - Scottish Primary Care Information Resource
NHSScotland is improving the way it uses information from GP patient records
From May 2017 we will improve the way we use information from GP patient records. These changes will help to plan and improve health and care services in Scotland. SPIRE (Scottish Primary Care Information Resource) is a service that has been developed to help GPs, the NHS in Scotland and researchers to learn from information held at GP practices. SPIRE allows information from GP patient records to be transferred electronically and held securely at NHS National Services Scotland, the NHSScotland organisation responsible for health statistics. It uses information from GP practices all over Scotland in a safe and secure way. NHS organisations and approved researchers will be able to use SPIRE in ways that could help you and everyone in Scotland.
Being able to use this information will mean NHSScotland can:
- Improve the quality of care for all patients
- Plan services and care for people who have a condition or a health need
- Respond to major public health issues like flu epidemics
- Improve the provision of health and care to vulnerable or disadvantaged groups
- Develop knowledge about the uptake of vital medicines and vaccines.
- Support research into new treatments for particular illnesses
Certain information from your GP patient records will be used, such as your date of birth, gender, vaccinations, diagnoses and prescribed medicines. SPIRE will only use the information that is needed for the purpose of the analysis. No notes your doctor or nurse has made from discussions you have had with them will be used and no information leaving your GP practice will have names or personal details on it.
To protect your confidentiality, these details will be encrypted before they leave the GP practice so you can be confident that your information is secure at all times.
If you’re happy for NHSScotland to use information from your GP patient records for planning health and care services and for research then you don’t need to do anything. It will happen automatically.
If you do not want information from your GP patient records to be used in this way, you need to notify your GP practice. An opt out form is available on the SPIRE website and this should be completed and sent to us.
If you have any questions about SPIRE or want to know more about how confidential information is managed, visit the Your Questions Answered section of the SPIRE website or call free after the 7th March 2017 on 0800 22 44 88.
Compliments and Complaints
We are always keen to hear from patients about the services that we provide. It is gratifying to hear when things go well, but we accept that sometimes we could improve. We therefore encourage comments or suggestions which will enable us to identify problems and correct them. Complaints, concerns or comments can be discussed with any clinician or member of staff at the Health Centre or they can be sent in writing to the practice manager. Further information is available in the Policies section of the website.
(Site updated 11/06/2018)