Appointments with Doctors
A range of appointment times is offered between 8:00 a.m. and 5:50 p.m. There are evening surgeries until 7:45 p.m. on alternate Mondays and Thursdays. Drop-in clinics are not operated so all consultations must be booked in advance with the receptionists and are at 10 minute intervals. Appointments may be booked up to 8 weeks in advance.
You may request an appointment with a doctor of your choice. Every effort will be made to offer you an appointment as soon as possible with your preferred GP.
It is helpful if you only present the doctor with one or two problems at each consultation. Multiple queries take longer, making surgeries run late. Double appointments may be requested if necessary.
Separate appointments should be made for each person requiring a consultation.
In normal circumstances we try to maintain the following standards for routine appointments:
- Patients should be able to see a named doctor within 10 working days
- Patients should normally be seen within 20 minutes of their routine appointment times.
Urgent cases will always be seen the same day where clinically appropriate. If you consider the matter to be urgent you must inform the receptionist when making the appointment. The appointment will be with the next available doctor or with one of our Senior Nurses if appropriate.
Each day one of the doctors will assume responsibility for all emergencies. It is not possible to request a particular GP for an emergency. If the duty doctor has to leave the surgery to deal with an emergency, the receptionist will inform any patients waiting that the doctor has been called out. Patients may either wait until the doctor’s return or make another appointment.
When doctors are out of the practice, it may be necessary to employ locum doctors. These doctors are vetted by the practice and many are known by at least one of the resident doctors.
Appointments with Nurses
The nurses provide a range of clinics for chronic diseases and for more general problems. Appointments, which vary in length depending on the clinic, should be made at reception.
Our Lead Nurse, Lynne Innes, is a Nurse Practitioner and Nurse Prescriber. Heather Watters and Sue Clark are also Nurse Prescribers. They are able to see a wide range of conditions and can prescribe medication. Appointments may be booked in advance with reception and same day appointments are also available.
See Clinics and Services for more information on the services provided by our Practice Nursing Team.