Lynn Duncan is the Practice Manager for both Orwell Medical Practice and St Serf’s Medical Practices. She responsible for the strategic leadership and management of the practices and their teams.
Stacy Brown and Pauline Caskie are Office Managers and have responsibility for the operational management of the practices.
Our dedicated Administrative Team is managed by an Administrative Team Lead and is supported by our Patient Services Lead who aims to work with patients to resolve day-to-day matters that may arise. The team includes medical secretaries, medical administrators and a prescriptions team.
To assist you as effectively and efficiently as possible the team may ask you for further details about your condition or check information in your medical records. They are bound by the same rules of confidentiality as the Doctors and Nurses and have been asked to do this by their employers, the GP Partners.
All staff adheres to the Practice’s Confidentiality Policy and Data Protection Act 2018.