Fill out a triage form to get a non-urgent callback from our team during surgery hours.

Zero Tolerance

Our staff should be able to work without fear of violence, abuse or harassment from patients or their relatives.

We will remove patients from our list where the conduct of patients falls outwith what we expect from them to safeguard staff, patients and other people. Unacceptable conduct in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Where patients are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises when asked to do so we will dial 999 for Police assistance, and charges may be brought against these individuals.