It is easier and quicker to manage appointments via our online service. Simply log in and select an option.
For life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, go to Emergency Department (A&E)
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Separate appointments should be made for each person requiring a consultation
- We aim to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minutes so if you have a complicated problem or more than one problem, please explain this and it may be possible to give you a longer appointment
- We will allow patients to choose whichever Doctor they wish to attend when they are available
Duty Doctor
The Duty Doctor is responsible for all emergencies.
Please help us
Over 80% of our patients keep their appointments and this is greatly appreciated. However, some patients do not attend and this wastes an appointment that could have been given to another patient.
If you are not able to attend your appointment please let us know as soon as possible to let us use your appointment for someone else. You can contact us on 01577 862112. If you are late for an appointment and this is likely to disrupt the Doctor’s clinic you may be asked to re-book.
Text Reminder Service
We offer a text reminder service where we send you a text the day before your appointment. A text can be sent back to cancel if you no longer require the appointment. Please sign up at Text Messaging Service.
Appointments
Nurses
Nurses provide a range of clinics for chronic diseases and for more general problems. See Clinics and Services for more information.
Routine Appointments
You may request an appointment with a Doctor of your choice. Every effort will be made to offer you an appointment as soon as possible with your preferred Doctor.
It is helpful if you only present the Doctor with one or two problems at each consultation. Multiple queries take longer and often result in surgeries running late. Separate appointments should be made for each person requiring a consultation.
On-the-Day Appointments
On-the-day appointment requests will be answered and assessed by the Triage Team. You will be asked for some medical details to ascertain the nature and urgency of your condition. Please help us by providing any information requested. All information will be treated with the strictest confidentiality. You may be offered a face-to-face or a telephone appointment with a Doctor, Nurse or another suitable clinician.
Urgent
If you consider the matter to be urgent you must inform us when making the appointment. The appointment will be with the next available Doctor, or with a Nurse if appropriate.
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment, they can help in reminding you what was discussed.
Occasionally we might ask them to leave but this would be unusual.
If you require interpretation services please contact us in advance of your appointment and we will arrange this.
If you have a suspected infectious disease
Please inform us if you suspect that you have an infectious disease. This allows us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that is offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatments offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.