Fill out a triage form to get a non-urgent callback from our team during surgery hours.


Having visited your Doctor, you may be referred to secondary care for further investigations and treatment. Once your referral has been received you will then be added to the hospital’s Outpatient waiting list. You should ensure that your contact information is up to date

Your GP will then send an electronic referral to the hospital within your catchment area and this will e processed by the Hospital.

What you can expect

When offering you an appointment, the hospital will:

  • give you a minimum of 7 days notice of an offer of appointment
  • inform you of the consequences of refusing a reasonable offer
  • send notice of appointments by letter at least 14 days before the appointment and in a format appropriate to your needs
  • tell you how long the appointment will last prior to attending
  • ensure that if the Hospital breaches the Treatment Time Guarantee, you are offered the next available appointment and an explanation given as to why the guarantee was breached
  • ensure that any additional needs are taken into account and support is in place when offering an appointment
  • explain to you that it might not always be possible for you to be seen and treated locally and provide details of possible locations
  • advise you as early as possible if you will need to travel for treatment
  • If you require transport for the upcoming appointment, please phone one week in advance. Please access the patient transport to arrange this. You will be asked a series of questions about your mobility, this is to assess if you are eligible for ambulance transport.

Cheking the progress of a referral

If you have any questions about hospital appointments or are looking for the results of a test done at hospital, please phone the relevant hospital.

Hospital information/appointments are not always shared on our computer system and we only get results from hospital tests that we have directly requested.