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Practice News

Failure to Attend Appointments

We understand that it can be frustrating when you are unable to secure an appointment with a clinician as soon as you may like. However, this is made more difficult due to the number of wasted appointments that patients have failed to attend.

Appointments that patients have failed to attend costs NHS Scotland £1.4m every day.

At Loch Leven Health Centre the figures are smaller but equally significant as these appointments could have been given to other patients if they had been cancelled.

Wasted Appointments (and running total)

July 2022 – 148

August 2022 – 192 (340)

September 2022 – 187 (527)

October 2022 – 118 (645)

November 2022 – 156 (801)

December 2022 – 158 (959)

January 2023 – – 147 (1106)

Please contact us in advance, even if it is only 30 minutes before your appointment time, and we will reuse that appointment to help someone else.

You can contact us in a number of ways:

Telephone us on 01577 862112. If you are unable to wait on the phone you could also:

Email us at: [email protected]

Text CANCEL if you receive an appointment reminder by text message

Click this link on our website to Cancel Appointment

Please help us make the best use of our appointments to support as many patients as possible.


We recently launched our e-Triage service and are delighted with the positive feedback received from patients.

E-triage provides an additional way for patients to contact us and tell us about their symptoms, just as they would on the telephone. The service reduces the number of patients contacting us by telephone, so as more patients begin to use it, we hope that call waiting times will be reduced, and those with urgent enquiries will get through to us more quickly.

The service is available from 5.30 – 10.00am each day and may be useful for patients who perhaps start work before our telephone lines open, or who are unable to wait in a telephone queue.